Abas Abdirahman
Mogadishu
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Postal Service Clerk
Minister Of Communication and Technologies
Mogadishu
10.2022 - Current
- Scanned incoming packages into system to track delivery status.
- Verified accuracy of addresses on packages prior to shipment.
- Developed a thorough understanding of USPS products and services.
- Prepared parcels for shipping according to postal regulations.
- Processed customer orders for mailing supplies and services.
- Collected payment from customers for merchandise purchased at post office retail store.
- Maintained accurate records of postage costs and other expenses.
- Reported any malfunctions or damages in the equipment to supervisors.
- Recorded international shipments in the customs declaration database.
- Updated customer address databases as needed.
- Assisted customers with package tracking inquiries.
- Weighed parcels to determine appropriate postage rate charges.
- Sorted, labeled and distributed incoming mail.
- Reconciled discrepancies between physical inventory counts and computerized records.
- Resolved customer complaints related to mail delivery.
- Performed daily cash reconciliation activities for retail sales transactions.
Taxi Driver
SELF OWNERSHIP
Mogadishu
06.2021 - 06.2022
- Followed all applicable laws, safety regulations, and defensive driving practices while operating vehicles.
- Inspected tires, lights, brakes, gas level, oil level. prior to each trip.
- Performed minor maintenance tasks such as checking oil levels, tire pressure.
- Participated in safety training sessions to stay updated on best practices.
- Maintained contact with dispatch office to receive instructions and updates on routes, traffic conditions, and special requests.
Data Entry Clerk
BILAAL PHARMACEUTICAL CO.
HARGEISA
10.2017 - 01.2021
- Maintained updated knowledge of industry trends related to data entry operations.
- Updated existing records with new or revised information as needed.
- Operated various office equipment such as scanners, printers. when required.
- Collaborated with other departments to resolve issues regarding incorrect data entries.
- Scanned documents into appropriate databases for storage purposes.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Compiled reports based on gathered information.
- Prepared summaries of daily work completed for review by supervisors.
Accountant Clerk
ALFURQAN PHARMACEUTICAL CO.
Mogadishu
08.2012 - 09.2017
- Researched discrepancies between vendor invoices and purchase orders.
- Analyzed financial information detailing assets, liabilities and capital in order to summarize current financial position of the organization.
- Assisted with month-end close process by preparing adjusting journal entries as necessary.
- Established strong working relationships with external stakeholders such as vendors, customers or tax authorities.
Sales Assistant
AL FURQAN PHARMACEUTICAL CO.
Mogadishu
06.2013 - 03.2017
- Attended staff meetings to discuss new products or changes in store policy or procedure.
- Maintained cleanliness of the sales floor area at all times.
- Assisted customers with returns, exchanges and refunds.
- Analyzed customer feedback data to identify areas of improvement within store's services.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
ICT Technician
FILAJTEL INTERNET PROVIDER
Mogadishu
04.2008 - 11.2011
- Installed and configured new computer hardware, software and network systems.
- Configured firewalls, routers and other networking equipment according to best practice standards.
- Performed troubleshooting to diagnose and resolve problems.
- Identified opportunities to improve service delivery through automation and process optimization techniques.
Education
CERFICATE - IPS Mandatory Configuration Tasks
UNIVERSAL POSTAL UNION ( UPU )
BERNA, SWITZERLAND 07-2024
CERFICATE - IPS Database Maintenance And Monitoring
UNIVERSAL POSTAL UNION ( UPU )
BERNA,SWITZERLAND 07-2024
CERFICATE - Introduction To Cybersecurity Tools & Cyber Attack
COURSERA ONLINE PLATTFORM
ONLINE PLATTFORM11-2023
Bachelor of Arts - Public Administration
SOMALIA UNIVERSITY (UNISO)
MOGADISHU02-2015
High School Diploma -
JOBKEY UNIVERSITY
MOGADISHU 03-2013
High School Diploma -
ADULT COMMERCIAL AND SECONDARY SCHOOL
MOGADISHU01-2012
Associate of Arts -
ADULT COMMERCIAL AND SECONDARY SCHOOL (ACSS)
MOGADISHU 01-2012
High School Diploma -
AL ABAADIR INSTITUTE OF LANGUAGES
MOGADISHU 06-2007
High School Diploma -
SOMALI COMPUTER INSTITUTE
MOGADISHU 05-2007
CERFICATE - Advanced Change Management Training Course
FIIAPP COOPERACION ESPANOLA
BERNESkills
- Dispatcher Communication
- Security understanding
- Basic mechanics
- Road regulations knowledge
- GPS and mapping
- Mobile booking apps
- Clean Driving Record
- Team Management
- Cultural Awareness
- Multitasking
Languages
SOMALIAN
First Language
English
Upper Intermediate (B2)
B2
Arabic
Intermediate (B1)
B1
Certification
- Driven Licenses
- Profesionalism Certificate
- Passport
- ID Card Of National Civil Service Commision
- Voter Card
References
References available upon request.
Timeline
Postal Service Clerk
Minister Of Communication and Technologies
10.2022 - Current
Taxi Driver
SELF OWNERSHIP
06.2021 - 06.2022
Data Entry Clerk
BILAAL PHARMACEUTICAL CO.
10.2017 - 01.2021
Sales Assistant
AL FURQAN PHARMACEUTICAL CO.
06.2013 - 03.2017
Accountant Clerk
ALFURQAN PHARMACEUTICAL CO.
08.2012 - 09.2017
ICT Technician
FILAJTEL INTERNET PROVIDER
04.2008 - 11.2011
CERFICATE - IPS Mandatory Configuration Tasks
UNIVERSAL POSTAL UNION ( UPU )
CERFICATE - IPS Database Maintenance And Monitoring
UNIVERSAL POSTAL UNION ( UPU )
CERFICATE - Introduction To Cybersecurity Tools & Cyber Attack
COURSERA ONLINE PLATTFORM
Bachelor of Arts - Public Administration
SOMALIA UNIVERSITY (UNISO)
High School Diploma -
JOBKEY UNIVERSITY
High School Diploma -
ADULT COMMERCIAL AND SECONDARY SCHOOL
Associate of Arts -
ADULT COMMERCIAL AND SECONDARY SCHOOL (ACSS)
High School Diploma -
AL ABAADIR INSTITUTE OF LANGUAGES
High School Diploma -
SOMALI COMPUTER INSTITUTE
CERFICATE - Advanced Change Management Training Course
FIIAPP COOPERACION ESPANOLA
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