Hi, I’m
Dk Noorhabibi Suriyanti Pg Mohd Anuar
Kilanas
The hardest thing to learn in life is which bridge to cross and which to burn.
David Russell
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
years of professional experience
Work History
Royal Brunei Airlines
IT Data & Application Manager
04.2020 - Current
Job overview
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Royal Brunei Airlines
Project Management
02.2019 - 04.2020
Job overview
- Tracked project performance to analyze successful completion of short- and long-term goals.
- Identified project scopes, constraints, risks and deadlines.
- Managed project schedules and milestones.
- Prepared and filed documents and collected data to track performance and efficiency.
- Tracked, organized and analyzed project financial information.
- Coordinated internal resources and third-party vendors for flawless execution of projects.
- Projects include and not limited to fibre optic change to company's infrastructure backbone, annual divisional PC replacements, dynamic IP conversion, company's reservation system replacement and server room migration.
Royal Brunei Airlines
Manager Applications
10.2015 - 02.2019
Job overview
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to company's vision, mission and purpose.
- Led and assisted technical upgrade projects for company by working and coordinating with consultants and developers for integrations. Projects include Oracle Financials upgrade and revenue accounting system upgrade.
- Interviewed, hired, trained and mentored 9 staffs by coaching daily, leading performance reviews and offering constructive feedback.
- Oversaw development and implementation of improvements to support and network operations.
- Identified system issues and performed troubleshooting techniques for remediation.
- Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.
Royal Brunei Airlines
Application Project Lead
05.2015 - 10.2015
Job overview
- Actively listened to end-users, handled concerns quickly and escalated major issues to manager.
- Used coordination and planning skills to achieve results according to schedule.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Participated in team-building activities to enhance working relationships.
- Improved operations through consistent hard work and dedication. Automated a few manual processes to eliminate unnecessary point of failure.
- Resolved problems, improved operations and provided exceptional service. Streamlined redundant processes to ensure lesser checkpoints for troubleshooting issues and problems.
Royal Brunei Airlines
IT System Analyst
03.2008 - 05.2015
Job overview
- Resolved or escalated problem tickets to resolve user issues.
- Performed system analysis, documentation, testing, implementation and user support for platform transitions.
- Resolved malfunctions with systems and programs through troubleshooting.
- Boosted information sharing by enhancing interfaces between computer systems.
- Evaluated and adopted new technologies to address changing industry needs.
- Provided end-user support on system operation and troubleshooting.
HSBC
Customer Service Officer
01.2007 - 12.2007
Job overview
- Helped customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and requests.
- Provided primary customer support to internal and external customers.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
- Counted huge amount of cash withdrawals and deposits, checked audit items and completed any other required opening or closing task to facilitate smooth team operations.; inclusive of vault access.
Education
Charles Sturt UniversityAustralia
Bachelor of Science from Information Technology
2007
Murdoch UniversityAustralia
Bachelor of Science from Software Development & Internet Computing
2004
Tuart CollegeAustralia
Matriculation Year
2000
Maktab Sains Paduka Seri Begawan SultanBrunei Darussalam
GCE O Level
1999
St John's SchoolBrunei Darussalam
PCE
1994
Skills
- Workgroup Manager; for roles and access to company's system
- Manager Support
- Activity Manager
- SQL
- Oracle Identity Manager
- Oracle Enterprise Manager
- Project Manager tools
- Technical Presentations
- Status Meetings
- Continuous Improvement Projects
- Data imports, compilation and structure
- Microsoft Office Suite including and not limited to Words, Excel, Powerpoint, PowerApp and PowerBI
Languages
Malay
Native language
English
Advanced
C1
French
Elementary
A2
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
IT Data & Application Manager
Royal Brunei Airlines
04.2020 - Current
Project Management
Royal Brunei Airlines
02.2019 - 04.2020
Manager Applications
Royal Brunei Airlines
10.2015 - 02.2019
Application Project Lead
Royal Brunei Airlines
05.2015 - 10.2015
IT System Analyst
Royal Brunei Airlines
03.2008 - 05.2015
Customer Service Officer
HSBC
01.2007 - 12.2007
Charles Sturt University
Bachelor of Science from Information Technology
Murdoch University
Bachelor of Science from Software Development & Internet Computing
Tuart College
Matriculation Year
Maktab Sains Paduka Seri Begawan Sultan
GCE O Level
St John's School
PCE
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