Abdulkadir Ali ADAN
Mogadishu
Summary
Results-driven Client Service Associate with several years of customer service experience. Expert in resolving customer concerns with effective solutions and mentoring new employees on processes and policies. Committed to enhancing team performance and achieving business objectives through strong organizational skills and a customer-focused approach.
Overview
7
7
years of professional experience
Work History
Customer Care Representative
Egal eats
mogadishu
03.2022 - Current
- Assisted customers with inquiries and resolved issues efficiently.
- Provided product information and recommendations to enhance customer experiences.
- Trained new staff on customer service protocols and company policies.
- Followed up on unresolved customer inquiries by providing timely updates, ensuring customer satisfaction.
- Built sustainable relationships of trust through open communication with customers.
- Researched resolutions and contacted necessary departments to address customer issues.
- Developed innovative solutions to resolve complex problems promptly, supporting efficient service delivery.
Sales & Marketing Representative
Egal eats
mogadishu
03.2022 - Current
- Proposed innovative ideas and solutions that improved team performance and outcomes.
- Worked with team members to develop and implement effective sales strategies.
- Developed engaging marketing materials for social media campaigns.
- Assisted sales team in preparing presentations and proposals that effectively addressed client needs.
Head of Motorcycle Sales
Egal eats
mogadishu
03.2022 - Current
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Introduced innovative ideas and solutions that improved team performance and outcomes.
- Facilitated high customer satisfaction through effective problem resolution with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Achieved high customer satisfaction by implementing creative solutions to resolve issues.
Call Center Agent
Egal eats
mogadishu
04.2020 - Current
- Handled high-volume calls while ensuring adherence to quality standards.
- Built strong customer relationships through effective communication.
- Maintained strong call control and quickly worked through scripts to address problems.
- Welcomed customers warmly at the front desk to create a positive first impression.
- Resolved customer service inquiries promptly to enhance customer satisfaction.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Reported any technical problems encountered while taking calls to the IT department.
- Promoted product offerings to drive growth and exceed benchmarks.
- Updated system with order specifics and customer details, preferences, and billing information.
Graphic Designer
hisaan creatives
mogadishu
11.2024 - 07.2025
- Created branding materials for various client projects, enhancing visual identity.
- Designed layouts for print and digital media to maintain brand consistency across platforms.
- Produced print materials including brochures, flyers, and posters to support marketing efforts.
Online Seller
shaam online
mogadishu
12.2019 - 07.2023
- Managed online listings and optimized product descriptions to improve customer engagement.
- Processed customer orders and ensured timely shipment of products.
- Monitored customer feedback and responded to inquiries promptly.
- Developed targeted promotional strategies that increased product visibility across platforms.
- Analyzed sales data to identify trends and streamline inventory management processes.
- Managed customer inquiries through email, telephone and social media channels.
- Negotiated pricing terms with suppliers to reduce costs associated with purchasing merchandise.
- Reviewed marketplace policies regularly to ensure compliance with regulations.
Sales Agent
Gugac electronics
mogadishu
02.2020 - 01.2022
- Cultivated strong client relationships, increasing customer loyalty and satisfaction.
- Performed product demonstrations to highlight features and benefits of electronics.
- Utilized CRM software to track sales leads and customer interactions effectively.
- Resolved customer complaints promptly to maintain positive brand reputation.
- Analyzed market trends to identify opportunities for new product offerings.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
- Analyzed data to identify trends in customer behavior and preferences.
- Increased sales through creation of effective promotional strategies and product placement.
- Created presentations and proposals for prospective clients.
Receptionist
Ilyaas dental and optical
mogadishu
01.2019 - 06.2020
- Greeted patients warmly upon arrival at the dental and optical office.
- Coordinated appointment scheduling for dental and optical services, ensuring efficient patient flow.
- Guided patients in completing necessary paperwork and insurance forms, enhancing their experience.
- Updated and recorded customer or client information to maintain accounts.
- Managed daily calendars and scheduled appointments, facilitating smooth office operations.
Education
Bachelor of Science - Computer Applications
Jamhuriya University Of Science And Technology
Mogadishu08-2024
High School Diploma -
Syl Primary And Secondary School
Mogadishu05-2019
Some College (No Degree) - Graphic Design
Sodma
MogadishuSome College (No Degree) - video editing
Sodma
MogadishuSome College (No Degree) - camera
Sodma
MogadishuSkills
- Call center experience
- Customer service
- Customer service orientation
- Problem resolution
- Call handling
- Active listening
- Effective communication
- Product knowledge
- Product education
- Sales strategy development
- Team collaboration
- Time management
- Decision-making
- Problem solving
- Creative thinking
- Technical troubleshooting
- Data entry
- Point-of-sale system
- Order processing
- Relationship building
- Problem-solving abilities
- Call metrics
- Interpersonal skills
Languages
English
Intermediate (B1)
B1
soomaali
Native
Native
Arabic
Beginner
A1
References
References available upon request.
Timeline
Graphic Designer
hisaan creatives
11.2024 - 07.2025
Customer Care Representative
Egal eats
03.2022 - Current
Sales & Marketing Representative
Egal eats
03.2022 - Current
Head of Motorcycle Sales
Egal eats
03.2022 - Current
Call Center Agent
Egal eats
04.2020 - Current
Sales Agent
Gugac electronics
02.2020 - 01.2022
Online Seller
shaam online
12.2019 - 07.2023
Receptionist
Ilyaas dental and optical
01.2019 - 06.2020
Bachelor of Science - Computer Applications
Jamhuriya University Of Science And Technology
High School Diploma -
Syl Primary And Secondary School
Some College (No Degree) - Graphic Design
Sodma
Some College (No Degree) - video editing
Sodma
Some College (No Degree) - camera
Sodma