Airwin Delgado
Summary
I.T. Support Engineer with superior problem-solving and critical thinking skills, as well as meticulous attention to details and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions. Practiced troubleshooter with excellent diagnostics and abilities, strong attention to details and methodical approach.
Organised computer network professional with strong record of successful network management. Applies in-depth understanding of network Ethernet, Wi-Fi to address business needs. Offers superior decision-making and prioritisation skills.
Overview
21
21
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
IT Support Engineer
Mashhor General Contractor Sdn. Bhd.
Seria, Brunei Darussalam
09.2006 - Current
- Supporting L2 and L3 level task related to Windows & related applications.
- Follow up clients via phone, email regarding pending & escalate issues.
- Monitoring users sessions logons, logoff, disconnected, sessions.
- Installations & configurations of new setup as per requirements.
- Supported local home user only on the basis of call and when needed.
- Provided 1st level IT Support, troubleshooting on network and server related incidents including routers, switches.
- Performed root cause analysis and general troubleshooting.
- Collaborated with outside departments to implement system wide improvements.
- Collaborated with vendors to locate and purchase replacement components.
- Configured hardware, devices and software to set up work stations for employees.
- Assessed system hardware and software and suggested modification's to reduce lag time and improved overall speed.
- Helped streamline repair processes and update procedures for support action consistency.
- Patched software and installed new versions to eliminate security problems and protect data.
- Developed and distributed designs and drawings on any IT Related work scope.
- Worked to create safe, low-cost and dependable designs.
- Conferred with staffs engineers to investigate and solve failure issues.
- Escalate finished assemblies for compliance with standard procedures and design requirements.
- Devised and implemented updates and resolutions for handling risk, maintaining compliance and improving designs.
- Install, configure and maintain Windows Servers, types of hardware and software, which often involves creating user accounts through Active Directory, carrying auto-backup and recovery functions, and monitoring the performance of servers at all times, configured, manage, and implement operating systems.
- Installation, servicing, maintenance, testing, commissioning and daily backups monitoring of IP Surveillance Systems and Access Control Systems or related equipment, following drawing of electrical layouts and building plans and providing a quality installation in the most methodical and efficient manner, including the ability to digest detailed scope of works and working drawings.
- Responsible for managing the enrollment process of the new hired employee thumbprint, storing and retrieving the fingerprint templates, review timecards to ensure employee's time is accurately recorded and complete and download based on the monthly cut-off schedule and migrate thru a company template time attendance print outs or electronic copy.
- Monitor and maintain company website (http://www.mashhor.com) on daily basis, manage content, design and ensure accuracy and relevancy, implements website upgrades or patches to certain parts of the site and connected applications, implement, creating the backups and monitored security protocols, manage website hosting and domain name.
Computer Technician
WyWy Enterprise
Seria, Brunei Darussalam
04.2004 - 06.2006
- Configured hardware, devices and software to setup work stations for employees.
- Tested and installed motherboard's, processors and graphic cards on desktops and laptops for the clients required.
- Helped streamline repair processes and update procedures for support action consistency.
- Responded to support requests from clients and patiently walked individuals through basic troubleshooting tasks.
- Setup hardware, install and configure software and drivers.
- Maintain and repair technological equipment or peripheral devices.
- Manage security options and software in computers and networks to maintain privacy and protection from attacks.
- Perform regular upgrades to ensure systems remain updated.
Data Analyst
Cipher Link Data Services
Paranaque, Philippines
07.2003 - 09.2003
- Corrected any data entry error to prevent later issues such as duplication or data degradation.
- Performed system analysis, documentation, testing, implementation and user support for platforms transitions.
- Coordinate statistical data analysis, design, and information flow.
- Documented business workflows for stakeholders review.
- Designed and developed schema data models.
- Recommended data standardization and usage for protection of data integrity.
- Identified and documented project constraints, assumptions, business impacts, risks and scope exclusions.
- Transformed project data requirements into project data models.
Education
Bachelor of Science - Computer Science
Metro Data Computer College
Philippines 04.1994 - 06.1998
Skills
- Active Directory
- High-value project management
- Group Policy
- Windows Server 2016, 2019 and 2022
- Switching protocols
- Local workstations
- Network configuration
- Network troubleshooting
- Office 365
- User support
- Firewalls and endpoint security
- Network engineering
- Infrastructure planning and design
- Backup tools
- DVR/NVR systems knowledge
- Website hosting
- Problem-solving
- Time management
Certification
- April 2020 - Best Employee Award
- April 2018 - First Aid/CPR Certified
- August 2015 - ISO14001-2001 Awareness
- April 2009 - Auto Cad 2009 Complete
Timeline
IT Support Engineer
Mashhor General Contractor Sdn. Bhd.
09.2006 - Current
Computer Technician
WyWy Enterprise
04.2004 - 06.2006
Data Analyst
Cipher Link Data Services
07.2003 - 09.2003
Bachelor of Science - Computer Science
Metro Data Computer College
04.1994 - 06.1998
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