Summary
Overview
Work History
Education
Skills
Timeline
Generic
CHRISTIE LAURAND

CHRISTIE LAURAND

Aligner Tyre Workshop
Bandar Seri Begawan,Brunei Darussalam

Summary

Adept at vehicle alignment and team collaboration, I enhanced service delivery and customer satisfaction at Hock Motor Company. Leveraging alignments experience and a strong work ethic, I improved fuel efficiency and reduced tire wear, significantly contributing to team productivity and customer loyalty. Demonstrated excellence in technical diagnostics and customer relations.

Overview

13
13
years of professional experience

Work History

Wheel Aligner

Hock Motor Company
Gadong,Bandar Seri Begawan
06.2013 - Current
  • Contributed to a positive team environment by sharing knowledge, offering assistance, and maintaining effective communication with coworkers.
  • Increased accuracy in alignment measurements with regular calibration of computerized alignment machines.
  • Assisted in the training and development of new hires, sharing knowledge and best practices for wheel alignment procedures.
  • Developed strong relationships with customers, earning repeat business through reliable service delivery and clear communication regarding alignment needs or concerns.
  • Demonstrated technical expertise in diagnosing complex wheel alignment problems that required additional repairs or adjustments beyond standard procedures.
  • Reduced tire wear and improved fuel efficiency for customers'' vehicles through meticulous attention to detail during alignments.
  • Streamlined workflow by effectively prioritizing tasks, managing time, and coordinating with colleagues during high-volume periods.
  • Implemented preventative maintenance measures on equipment to reduce downtime and ensure uninterrupted service for customers.
  • Improved vehicle handling by performing precise wheel alignments using advanced equipment.
  • Optimized scheduling efficiency by proactively communicating with service advisors about job progressions or delays due to unforeseen circumstances.
  • Upheld quality standards by conducting thorough inspections of suspension components before performing alignments.
  • Maintained an excellent safety record through strict adherence to established protocols and guidelines.
  • Ensured customer satisfaction by addressing and resolving alignment-related issues promptly.
  • Enhanced team productivity by maintaining a clean and organized work environment for efficient operations.
  • Collaborated with sales staff to promote alignment services as part of routine maintenance packages offered to customers.
  • Sourced tires to meet customer quality and budget needs.
  • Operated machines safely and correctly, including tire changers and wheel balancers.

General Laborer

Teck Guan Plaza
Bandar Seri Begawan
05.2011 - 05.2013
  • Performed general housekeeping and cleaning tasks.
  • Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
  • Assisted team members with tasks that require group effort.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Completed tasks efficiently for timely project completion within set deadlines.
  • Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
  • Increased productivity with effective communication and collaboration among team members.
  • Collaborated with team members to carry out efficient work with optimal safety and achieve timetables.
  • Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
  • Notified supervisors of defective equipment or material.
  • Worked alongside staff to discuss and implement best practices and exceed team objectives.

Education

SMK LIMBANG & SMK PATIAMBUN
LIMBANG

Skills

Alignments experience

Timeline

Wheel Aligner

Hock Motor Company
06.2013 - Current

General Laborer

Teck Guan Plaza
05.2011 - 05.2013

SMK LIMBANG & SMK PATIAMBUN

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CHRISTIE LAURANDAligner Tyre Workshop