CHRISTOPHER PAN JR
Bandar Seri Begawan,Brunei Darussalam
Summary
Motivated Sales Engineer with proven track record of building and growing sales territories in competitive environments. Dedicated to building rapport and maintaining loyal customer relationships through understanding needs and creating individual solutions. Offering deep technical acumen with strong communication skills to help customers understand product offerings.
Overview
15
15
years of professional experience
2008
2008
years of post-secondary education
3
3
Languages
Work History
Sales Engineer
TSK SDN BHD
Bandar Seri Begawan, Brunei Darussalam
08.2022 - Current
- Oversee Engineering Department, ensuring project completion within schedule, managing quotations, invoicing, and customer follow-ups post-job completion
- Oversee IT & Security Department; train and equip newcomers to be self-sufficient
- Upgraded company systems from hardware-based to cloud-based solutions
- Supervise Retail Department as product account manager; conduct training on audio and security systems
- Design, build, and install audio, security, IT, and automation systems for government and VVIP clients
- Provide customer service and consultation to consultants, contractors, and VVIP clients
- Enhanced project scheduling proficiency using Trello Task Management tool
- Developed training capabilities through Training 4 Trainers (T4T) approach for onboarding newcomers
- Improved interview skills for assessing potential hires and created job scopes for new positions
- Self-certified via Shure Audio Institutes for client-end training on commercial products
- Increased sales revenue by consistently meeting and exceeding sales targets through effective client presentations and product demonstrations.
- Gained customer acceptance by demonstrating cost reductions and operations improvements.
- Achieved under-five-year career goals: married and promoted to middle management as planned
- Provided technical support to customers during pre-sales consultations, addressing concerns, and offering solutions tailored to their needs.
Sales, Technical Support & Operations Assistant Manager
AriesTimes Sdn Bhd
08.2014 - 01.2018
- Managed and oversaw security system projects from design to installation and maintenance
- Designed schematics, prepared bills of quantities, and ensured cost-effective implementation
- Conducted hands-on installation and configuration of CCTV, Access Control, Panic Alarm, PABX, and Public Address Systems
- Developed and delivered training manuals customized to client needs
- Prepared tender quotations and supported sales and marketing initiatives
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Advisor
UMW Toyota Customer Service Operations
02.2010 - 02.2012
- Completed Toyota Service Advisor 21-module certification
- Collaborated with mechanics to deliver timely and quality service
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Responded to customer needs through competent customer service and prompt problem-solving.
Education
Certificate IV - Commerce
Canning College
Australia Perth01-2009
Shure Audio Institute Certificates - undefined
Skills
- Project Management & Operations
- Customer Service Excellence
- Sales & Client Relations
- Relationship building
- Customer support
- Technical Support & Troubleshooting
- Security & Surveillance Systems
- Team Leadership & Collaboration
- Training & Documentation
- Sound System Operation
- Microsoft Office Suite
- Sound Systems
Availability
1 month
References
Available upon request
Timeline
Sales Engineer
TSK SDN BHD
08.2022 - Current
Sales, Technical Support & Operations Assistant Manager
AriesTimes Sdn Bhd
08.2014 - 01.2018
Customer Service Advisor
UMW Toyota Customer Service Operations
02.2010 - 02.2012
Shure Audio Institute Certificates - undefined
Certificate IV - Commerce
Canning College
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