Dk Siti Nurmashainah Pg Suhaini
No 10 Spg 128-25-17 Kg Pengkalan Gadong
Summary
Experienced service supervisor with good attention to detail and highly ethical nature. Familiar with diverse banking products as well as internal policies and procedures. Organized and dependable with good teamwork and problem solving abilities
Overview
15
15
years of professional experience
Work History
Service Supervisor
Baiduri Bank Sendirian Berhad
2015.01 - Current
- Ensured smooth day to day banking operations such as vault cash flow, deposits, withdrawal and remittances transactions and ATM operations.
- Oversees proper operational control and compliance of bank procedures for all branch staffs.
- Handled customer complaints and inquiries efficiently providing timely resolutions.
- Examined tellers' daily transactions for accuracy.
- Conducted branch internal control checking such as daily security items balancing and monthly vault spot checks.
- Prepared month end reports and administrative correspondence tasks.
- Experienced in 3 different branches - The Mall, Kiarong and Muara.
Chief Teller
Baiduri Bank Sendirian Berhad
2014.01 - 2014.12
- Process large cash transactions ensuring accurate accounting and minimal discrepancies during end-of-day reconciliation processes.
- Handled ATM operations including replenishments and fault maintenances.
- Ensured cash bundling to vault and BDCB is proper and accurate
- Prepared month end vault reports
Teller
Baiduri Bank Sendirian Berhad
2009.04 - 2012.06
- Handled customer banking transaction such as cash deposits, withdrawals and remittances.
- Educated customers on use of banking website and mobile apps.
- Organized and filed documents accordingly
Education
14 Week Upskilling & Reskilling Course - Business Start-up in Brunei Context
University of Brunei Darussalam
Brunei Darussalam05.2021
A Level - Business Studies
Maktab DPM Al-Muhtadee Billah
Brunei Darussalam11.2007
O Levels -
PDS School
Brunei Darussalam11.2005
Skills
- Administrative work
- Time management
- Microsoft Office
- Banking product knowledge
- Branch operations & cash management
- Cross-functional collaboration
- Internal Controls
Timeline
Service Supervisor
Baiduri Bank Sendirian Berhad
2015.01 - Current
Chief Teller
Baiduri Bank Sendirian Berhad
2014.01 - 2014.12
Teller
Baiduri Bank Sendirian Berhad
2009.04 - 2012.06
14 Week Upskilling & Reskilling Course - Business Start-up in Brunei Context
University of Brunei Darussalam
A Level - Business Studies
Maktab DPM Al-Muhtadee Billah
O Levels -
PDS School
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