Hajah Nurul Syafiqah Razali
Summary
Detail-oriented Account Assistant knowledgeable construction industry practices and clerical support needs. Focused on offering first-rate administrative assistance to facilitate smooth department operations. Well-qualified financial systems leader offering demonstrated skill and success in managing internal accounting processes, improving controls and strengthening systems for optimal performance. Proficient in all aspects of accounting, including accounts payable and receivable, budget administration and payroll. Gifted in building and leading solid teams to handle high-volume operations with consistency, accuracy and full compliance with regulatory requirements.
Overview
6
6
years of professional experience
Work History
Account Assistant
TBT SDN BHD
06.2024 - Current
- Reduced errors in payroll processing by conducting thorough audits and reconciliations of records.
- Entered customer order details into system, accepted payments and updated accounts.
- Ensured proper record-keeping through meticulous data entry and filing practices, reducing information retrieval time significantly.
- Ensured accurate and timely payments for all employees, managing weekly and monthly payroll cycles.
- Assisted in budget planning by providing accurate forecasting of annual salary expenses for various departments.
Front Desk Receptionist Volunteer
PAWSNCLAW
06.2022 - 07.2022
- Efficiently maintained electronic records using database systems which streamlined access to important documentation.
- Exercised discretion in handling sensitive information while managing confidential documents or phone conversations appropriately.
- Provided exceptional customer service while assisting walk-in clients with their needs or concerns.
- Contributed to maintaining an organized workspace by filing paperwork, updating contact lists, and managing mail distribution.
CALL REPRESENTATIVE CENTER (PART-TIME)
OCTINC SDN BHD
12.2021 - 01.2022
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Maintained up-to-date knowledge of products, services, and policies to provide accurate information to customers during calls.
- Delivered exceptional customer experiences while adhering to strict compliance guidelines set forth by the organization.
- Boosted sales revenue through upselling relevant products and services based on customers'' needs during interactions.
ASSISTANT BAKER
Family business
01.2018 - 01.2020
- Baking cakes and cookies
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Assisted up to 15-25 customers per day with helpful attitude and positive approach.
- Increased customer satisfaction by addressing concerns promptly and professionally.
Education
Pearson BTEC Higher National Diploma in Business (Accounting) -
LAKSAMANA COLLEGE OF BUSINESS
01.2021
Pearson BTEC Certificate in Business -
LAKSAMANA COLLEGE OF BUSINESS
01.2019
Level 3 Pearson BTEC Diploma in Business (QCF) -
LAKSAMANA COLLEGE OF BUSINESS
01.2018
Pearson BTEC Certificate in Business -
SEKOLAH MENENGAH SAYYIDINA HASAN
01.2015
Sijil Sekolah Rendah Ugama -
SEKOLAH UGAMA PENGIRAN MUDA ABD MALIK
01.2012
Skills
- Accuracy and Attention to Details
- Time Management
- Adaptability and Flexibility
- Advance Communication Skills
- Motivation Attitudes
- Accounting Software Proficiency
- Data Entry
- Accounts receivable management
- Cash Flow Management
Accomplishments
- Top 10 in Peraduan Menghafaz Al-Quran in Sekolah Ugama Pengiran Muda Abdul Malik in 2012
- Number 3 in Peraduan Menghafaz Ayat-Ayat Lazim Sekolah-Sekolah Rendah Kawasan Brunei IV ke 22 Tahun 1431 H/2010 M
Personal Information
- Ethnicity: Malay
- Date of Birth: 03/26/99
- Gender: Female
- Religion: Islam
Languages
Malay
Native language
English
Proficient
C2
Timeline
Account Assistant
TBT SDN BHD
06.2024 - Current
Front Desk Receptionist Volunteer
PAWSNCLAW
06.2022 - 07.2022
CALL REPRESENTATIVE CENTER (PART-TIME)
OCTINC SDN BHD
12.2021 - 01.2022
ASSISTANT BAKER
Family business
01.2018 - 01.2020
Pearson BTEC Higher National Diploma in Business (Accounting) -
LAKSAMANA COLLEGE OF BUSINESS
Pearson BTEC Certificate in Business -
LAKSAMANA COLLEGE OF BUSINESS
Level 3 Pearson BTEC Diploma in Business (QCF) -
LAKSAMANA COLLEGE OF BUSINESS
Pearson BTEC Certificate in Business -
SEKOLAH MENENGAH SAYYIDINA HASAN
Sijil Sekolah Rendah Ugama -
SEKOLAH UGAMA PENGIRAN MUDA ABD MALIK
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