Hussein Moalim Ali
Mogadishu
Summary
With a proven track record at Hormuud Telecom Somalia Inc., I've led teams towards excellence in network operations, significantly reducing customer complaints by implementing effective solutions. My expertise in continuous improvement and staff leadership has fostered organizational development and optimized performance, showcasing my ability to meet and exceed employer expectations.
Overview
14
14
years of professional experience
Work History
NOC Section Manager
Hormuud Telecom Somalia Inc.
Mogadishu, Somalia
08.2024 - Current
- Optimized resource allocation by analyzing data trends, forecasting future demands, and adjusting staffing levels accordingly.
- Scheduled weekly section meetings to review emerging challenges, identify opportunities and recognize high-performing employees.
- Established key performance metrics to track progress toward organizational objectives, driving continuous improvement efforts.
- Conducted annual employee performance reviews to recognize achievements and identify areas needing improvement.
- Delivered weekly project updates to management to enhance program visibility and promote improved project performance.
- Resolved complex issues through root cause analysis and implementation of effective solutions tailored to specific situations.
- Reduced customer complaints significantly by developing comprehensive issue resolution protocols designed to address concerns promptly and effectively.
NOC Deputy and Supervisor
Hormuud Telecom Somalia Inc.
Mogadishu
07.2016 - 08.2024
- Maintained safety in high-stress situations by effectively diffusing conflicts and providing clear instructions.
- Participated in ongoing professional development opportunities, staying current on industry best practices and emerging trends in law enforcement.
- Collaborated with multiple departments to develop effective strategies for case management and resource allocation.
- Conducted detailed investigations, gathering essential evidence to support legal proceedings.
NOC Officer
Hormuud Telecom Somalia Inc.
Mogadishu, Somalia
02.2013 - 09.2015
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
Core Network Engineer
Hormuud Telecom Somalia Inc.
Mogadishu
08.2010 - 01.2013
- Championed a culture of continuous improvement within the team, encouraging open communication and collaboration on ideas to enhance productivity and streamline workflows.
- Streamlined communication between departments, providing clear documentation of network changes and updates.
- Performed root cause analysis on recurring issues, developing targeted solutions to prevent future occurrences effectively.
- Optimized network performance, conducting regular maintenance checks and updates as necessary.
Education
Bachelor of Science - Information Technology
SIMAD Institute
Mogadishu02-2009
Skills
- Staff leadership
- Preventive Maintenance
- Continuous improvement
- Organizational development
Languages
English
Advanced (C1)
Arabic
Advanced (C1)
Timeline
NOC Section Manager
Hormuud Telecom Somalia Inc.
08.2024 - Current
NOC Deputy and Supervisor
Hormuud Telecom Somalia Inc.
07.2016 - 08.2024
NOC Officer
Hormuud Telecom Somalia Inc.
02.2013 - 09.2015
Core Network Engineer
Hormuud Telecom Somalia Inc.
08.2010 - 01.2013
Bachelor of Science - Information Technology
SIMAD Institute