ILYN ZARASPE
Bandar Seri Begawan
Summary
Bringing along my extensive experience in the dental field, specializing in clinical operations and administrative duties. While this is a new role for me, my background as a dentist and as a dental assistant has equipped me with the skills necessary to support your practice effectively. I am knowledgeable in managing patient scheduling, handling queries and navigating insurance with meticulous attention to detail. I am a dedicated professional, highly organized and can manage multiple tasks with care and accuracy. I am eager to show my dental expertise in a virtual setting, providing an efficient support to help your practice attract more patients. My passion and commitment to my work make me a strong candidate, ready to contribute to your team's success.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Dental Virtual Assistant
GoBro PH Outsourcing Inc.
09.2024 - 01.2025
- Company Overview: Company that specializes in outsourcing solutions and digital services for businesses
- Supporting virtual administrative tasks, including patient scheduling, prior authorization, and insurance verification
- Utilizing EHR systems to manage patient information and appointments
- Company that specializes in outsourcing solutions and digital services for businesses
Dental Assistant and Supplies Coordinator / Volunteer
Dr Valerie Co Dental Clinic
08.2019 - 12.2022
- Company Overview: Dental clinic located in the Philippines
- Participated in Patient care: Assisting the dentist in various dental procedures, making sure a smooth and efficient workflow in the treatment area
- Supported patient comfort and care before, during, and after procedures
- Managed Patient Scheduling: Helping in handling patient calls, managing appointments, and coordinating patient schedules to contribute to the clinic's seamless operations during challenging times
- Inventory Management: Managing and meticulously monitoring dental supplies
- Regularly checked inventory levels, making sure the clinic was always well-stocked, and placed orders as needed
- Adapted to Pandemic Challenges: Volunteered during the COVID-19 pandemic to support the clinic in maintaining operations under strict health regulations
- Helped ensure the safety of the clinic's daily activities
- Dental clinic located in the Philippines
Senior Dental Assistant and Team Leader
Jerudong Park Medical Centre
01.2018 - 01.2019
- Company Overview: JPMC is the sole private hospital in Brunei which provides specialized healthcare services
- Team Leadership: Led a team of dental assistants, does daily supervision, coaching, and support
- Making sure that all members adhered to clinic protocols and maintained an excellent healthcare service to patients
- Patient Scheduling: Assist in scheduling appointments for 40-50 patients, factoring in provider availability and scheduling loads to maximize clinic productivity
- Record management: Responsible for maintaining accurate and up-to-date routine records of patients
- Chair-side Assistance: Provided comprehensive chair-side duties for general dentistry, periodontics, endodontics, implantology, orthodontics, prosthodontics, and oral surgery
- Anticipated the needs of the dentist to facilitate smooth and effective procedures
- Patient Education: Explained treatment procedures and instructed patients on home care guidelines
- Infection Control Coordinator: Acted as a link staff for the dental department, ensuring staff's compliance with the infection control protocols
- Quality Link Staff: Quality link staff for the dental department, contributing to the hospital's Joint Commission International (JCI) accreditation
- Involved in dental projects for enhancement, developed strategies for improvement, and implemented projects that elevated excellent standard of care
- JCI-Related Documentation: Assisted in the preparation and maintenance of documentation, involved in drafting and reviewing protocols, standard operating procedures (SOPs), risk assessments, and facility management and safety documents - ensuring that all were up to date and in compliance with accreditation standards
- JPMC is the sole private hospital in Brunei which provides specialized healthcare services
Dental Assistant
Jerudong Park Medical Centre
05.2011 - 12.2017
- Company Overview: JPMC is the sole private hospital in Brunei which provides specialized healthcare services
- Patient Record Management: Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate
- Chair-side Assistance: Performed general chair-side duties for general dentistry, periodontics, endodontics, implantology, orthodontics, prosthodontics and oral surgery
- Appointment Scheduling Support: Helps in scheduling appointments for daily, factoring in provider availability and scheduling loads, if dental receptionist needs help
- Sterilization and Preparation: Consistently maintained a sterile environment by disinfecting the assigned room and prepping equipment and instruments to be ready for use in procedures
- Operating Theater Assistance: Provided support in the operating theatre when dental treatments were performed under General Anesthesia
- JCI-Related Documentation: Assisted in the preparation and maintenance of documentation, involved in drafting and reviewing protocols, standard operating procedures (SOPs), risk assessments, and facility management and safety documents - ensuring that all were up to date and in compliance with accreditation standards
- JPMC is the sole private hospital in Brunei which provides specialized healthcare services
Owner and General Practice Dentist
Reyes-Borro Dental Healthcare
01.2003 - 04.2011
- Company Overview: Partnership dental clinic handling general procedures specializing in Orthodontics and Oral Surgery
- Comprehensive Dental Care: Provided general dental procedures
- Delivered personalized care depends on patient's needs
- Orthodontic Treatment: Managed orthodontic treatment which includes full treatment of teeth depending on the case, applies and removes orthodontic bands, construct mouthguard/nightguard
- Financial Management: Gained valuable experience in the financial services including accounts receivable and payable
- Partnership dental clinic handling general procedures specializing in Orthodontics and Oral Surgery
Education
Secondary School Diploma - Dental Hygiene
De Ocampo Memorial College
Philippines03.2010
Doctor of Dental Medicine - Doctor of Dental Medicine
University of The East
Philippines04.2000
Skills
- Patient Management-Scheduling
- Records
- Giving education
- Attention to detail
- Adaptability
- Time management
- Able to type 40–50 wpm
- Organized and efficient
- Document management
Certification
- VAs of the Future, 08/01/24, Intensive training in Medical Billing, Medical Virtual Assistant, and Dental Virtual Assistant.
- ASVA Masterclass, 03/01/22, Completed an 8-week intensive training focused on the duties of an Amazon Virtual Assistant.
- Medical Coding and Billing, 07/01/20 - 12/31/20, Completed an intensive training program and passed the certification exam, earning the title of Certified Professional Coder – Apprentice.
- FH Moms, 05/01/19, Participated in virtual assistant training with a focus on freelancing, parenting, and entrepreneurship.
Accomplishments
- Played an essential role in the dental department's successful accreditation by leading the quality service projects and managing JCI related documentation.
- Coached a team of dental assistants, improving team performance and clinic workflow resulting in having competitive and productive staff.
Timeline
Dental Virtual Assistant
GoBro PH Outsourcing Inc.
09.2024 - 01.2025
Dental Assistant and Supplies Coordinator / Volunteer
Dr Valerie Co Dental Clinic
08.2019 - 12.2022
Senior Dental Assistant and Team Leader
Jerudong Park Medical Centre
01.2018 - 01.2019
Dental Assistant
Jerudong Park Medical Centre
05.2011 - 12.2017
Owner and General Practice Dentist
Reyes-Borro Dental Healthcare
01.2003 - 04.2011
Secondary School Diploma - Dental Hygiene
De Ocampo Memorial College
Doctor of Dental Medicine - Doctor of Dental Medicine
University of The East
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