JUVENCIO AMONDO

IT Manager

FENIX S.L

07.2015 - Current

Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
Coordinated technical training and personal development classes for staff members.
Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
Established a robust IT service management framework based on industry standards such as ITIL, driving quality improvements and operational excellence.
Facilitated seamless transitions during system upgrades or migrations by coordinating between stakeholders and mitigating potential disruptions to business operations.
Coordinated IT operations activities to deliver smooth flow of daily business needs.
Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
Evaluated emerging technologies to identify opportunities for innovation and improvement within the organization''s IT landscape.
Oversaw IT department operations and training.

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