Muhammad Kasyfi Bin Haji Abdul Rahman

• Trained employees on general procedures, gym rules and duties.
• Oversaw facility maintenance to ensure a clean, safe, and inviting environment for members and staff.
• Generated leads through sales promotions and word-of-mouth.
• Managed financial tasks including budgeting, expense tracking, and revenue forecasting for the gym''s success.
• Coordinated special events such as member appreciation days or charity fundraisers that increased community involvement while promoting brand awareness.
• Focused on building a strong company culture that fostered teamwork, collaboration, motivation among employees in their daily responsibilities.
• Evaluated team members and offered helpful feedback by observing while performing duties and offering services to customers.
• Streamlined facility operations by creating efficient staff schedules and maintaining an organized work environment.
• Recruited trained, and supervised qualified fitness professionals to provide exceptional service to gym members.
• Created and updated fitness programs focused on cardio, strength and conditioning.
• Promptly attended to guest needs concerning fitness room, locker room and relaxation area.
• Continuously researched the latest fitness industry trends to ensure the gym stayed current with new workout programs, equipment, and member interests.
• Reviewed stock counts and ordered items to control inventory.
• Boosted member engagement by organizing a variety of health and wellness events, workshops, and seminars.
• Interviewed and hired gym staff for various roles.
• Evaluated employee performance regularly to identify areas of improvement and professional growth opportunities within the team.
• Reviewed and analyzed sales data to identify trends, make informed decisions, and set targets for future growth.
• Ensured compliance with all industry regulations by staying up-to-date on changes in legislation affecting the fitness industry.
• Increased gym membership retention by implementing personalized fitness programs and regular progress checkins.
• Managed Personal Trainer schedule and stayed within budgeted non-session hours.
• Cultivated positive relationships with vendors to secure high-quality equipment at competitive prices.
• Enhanced customer satisfaction through swift resolution of member concerns and consistent communication with clients.

• Kept up-to-date with industry trends and best practices to continuously improve the quality of instruction provided at the gym.
• Improved clients'' boxing skills by conducting personalized training sessions tailored to individual needs.
• Reduced injury occurrence among participants by emphasizing proper technique in both group classes and one-on-one sessions.
• Assisted new class participants in acclimating to the gym environment, ensuring they felt welcomed and confident in their abilities.
• Led dynamic warm-up exercises before each class session, ensuring clients were properly prepared for an intense boxing workout.
• Strengthened clients'' overall conditioning with targeted exercises designed to supplement their boxing training.

• Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
• Remained current with fitness trends and techniques to provide latest and most impactful workouts for clients.
• Assisted gym members in achieving their weight loss goals by offering nutritional guidance and meal planning advice.
• Created individualized fitness programs to meet clients' goals, physical abilities and limitations.
• Helped clients reach fitness objectives by providing encouragement and motivation.
• Boosted client motivation by developing personalized fitness programs tailored to individual goals and abilities.
• Collaborated with clients to identify potential barriers to achieving fitness goals.
• Stayed current with CPR and first aid certification to provide emergency response in case of injury.

• Maintained an organized workspace, ensuring all equipment was properly stored and easily accessible when needed by customers or colleagues.
• Assisted in promoting special events or discounts available at the cyber cafe, attracting new customers and increasing overall awareness of the business offerings.
• Provided training to new staff members, sharing best practices for maintaining high standards of performance within the role.
• Contributed to a positive work atmosphere by collaborating effectively with colleagues and assisting in team efforts when needed.
• Kept up-to-date on relevant software updates and hardware upgrades to provide informed support to customers as needed.
• Adhered to all company policies, procedures, and regulations in order to maintain a professional work environment at all times.
• Managed inventory levels efficiently, ordering supplies proactively to prevent stock shortages that could impact customer experience negatively.
• Participated in regular staff meetings, contributing valuable insights and ideas for continuous improvement within the cyber cafe.
• Handled cash transactions accurately, ensuring proper accounting of funds at the end of each shift.
• Managed cash drawer throughout shift and during opening and closing procedures.
• Ensured a safe and comfortable environment for patrons with regular cleaning and maintenance of computer stations.
• Streamlined daily operations for increased efficiency through effective time management and prioritization of tasks.
• Enhanced customer satisfaction by providing efficient internet browsing assistance and troubleshooting technical issues.
• Boosted overall sales by offering personalized recommendations for additional products or services available at the cafe.
• Collected and returned used dishes to kitchen for washing.
• Greeted guests and offered stellar food service.
• Cleaned tables, chairs, outside patio area and storage areas.
• Assisted in updating the cyber cafe''s website and social media presence, promoting the business online and attracting new customers.
• Brewed coffee and tea, made smoothies and shakes and juiced citrus drinks.
• Addressed customer complaints and inquiries to verify satisfaction.

• Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
• Enhanced system performance by conducting regular software and hardware updates.
• Linked computers to network and peripheral equipment.
• Recommended new and replacement hardware and software purchases.
• Collaborated with team members to troubleshoot complex technical issues, resulting in faster resolution times.
• Set up and maintained user accounts and client access.
• Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
• Performed routine maintenance on computer systems, ensuring optimal performance and extending the life of equipment.
• Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
• Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
• Recovered critical information from data back ups to restore functionality.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Trained new team members on best practices in managing computer systems effectively, fostering a culture of continuous learning among staff members.
• Used diagnostic tools to identify hardware failures and replace non-functional components.

• Performed troubleshooting to correct computer hardware and software malfunctions.
• Conducted thorough testing of newly-installed hardware components to ensure compatibility with existing systems.
• Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
• Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
• Monthly/Daily maintenance of 178 Laptops/Desktops at Government sites.

Main Responsibilities:
 Direct selling of Credit Cards
 Upgrading/Downgrading existing Credit Card clientele
 Tele-Marketing

Skills Gained:
 Reaching out to customers
 Persuasion methods
 Telephone etiquette
 Interpersonal skills
 Sales and service principals

 Multi-Track Recording
 Equipment maintenance
 Radio Jingles production
 Broadcasting Stage, Liaison