LOVELYN DULDULAO
Bandar Seri Begawan
Summary
Dynamic Restaurant General Manager with proven expertise at KFC (B) SDN BHD in operations and inventory management. Enhanced team efficiency and customer satisfaction through effective training and cost control measures. Committed to food safety and maintaining high standards, consistently turning challenges into opportunities for improvement.
Overview
17
17
years of professional experience
Work History
Restaurant General Manager
KFC (B) SDN BHD
09.2012 - Current
- Learned operational procedures, ensuring compliance with health and safety standards.
- Assisted in managing staff schedules, optimizing team efficiency during peak hours.
- Supported inventory management processes, tracking supplies to minimize waste.
- Contributed to training new employees on service standards and restaurant policies.
- Implemented cleanliness protocols, maintaining a hygienic environment for guests and staff.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Conducted regular financial analyses of sales data in order to identify trends that informed future marketing efforts.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Service Crew Member
Rasamas (B) SDN BHD
09.2008 - 09.2012
- Delivered exceptional customer service by efficiently processing orders and addressing inquiries.
- Operated point-of-sale systems to accurately handle transactions and maintain financial integrity.
- Collaborated with team members to ensure timely food preparation and delivery during peak hours.
- Trained new staff on operational procedures, enhancing team productivity and service quality.
- Maintained cleanliness and organization of work areas, ensuring compliance with health and safety standards.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Maintained a clean and organized work environment for improved customer experiences.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
Bachelor of Science - Food Technology
Sorsogon State College
Sorsogon City Philippines03-2004
Skills
- Operations management
- Inventory management
- Food safety
- Cost control
Accomplishments
2020 Best Manager to Represent KFC Brunei In Asia
2021 Best Manager to Represent KFC Brunei In Asia
2024 Best Manager to Represent KFC Brunei In Asia
Languages
English
Full Professional
Malay
Professional Working
Filipino
Native or Bilingual
Timeline
Restaurant General Manager
KFC (B) SDN BHD
09.2012 - Current
Service Crew Member
Rasamas (B) SDN BHD
09.2008 - 09.2012
Bachelor of Science - Food Technology
Sorsogon State College