Muhammad Hafiz Bin Emran
Kampong Tanjung
Summary
To secure a challenging position that utilizes my years of experience, while allowing me the opportunity to grow professionally. I offer strong interpersonal skills to develop global customer solutions with thought leadership and integrity, excellent interpersonal, oral and written communication and presentation skills, functioning well both independently and collaboratively with an outgoing personality. My goal is to become a valued asset.
Overview
6
6
years of professional experience
Work History
Senior Assistant Technical Operation (Helpdesk)
DST Network Sdn Bhd | USMS Sdn Bhd
06.2024 - Current
- Maintained strict confidentiality of sensitive information while managing complex filing systems for both physical documents and digital records.
- Oversaw daily operations within the department, delegating tasks efficiently and maintaining a positive work environment for all team members.
- Developed strong working relationships with internal departments and external partners, fostering seamless collaboration across teams.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Acquired product and service knowledge to provide solutions to customers.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Increased customer satisfaction with timely responses to inquiries, thorough research, and effective problem-solving strategies.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Contributed to positive company branding by representing the organization at industry events, networking with potential clients, and delivering informative presentations.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Greeted guests in with friendliness and professionalism.
- Assisted manager in all aspects of business operations.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Increased customer service success rates by quickly resolving issues.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
DIRECT SALES ASSOCIATE
Kure Oxygen Borneo
06.2019 - 04.2024
CALL CENTER EXECUTIVE - IMAGINE CUSTOMER SERVICE
Comquest Sdn Bhd
11.2021 - 04.2023
TECHNICIAN
UNN
03.2021 - 08.2021
Education
BA - GEOGRAPHY AND DEVELOPMENT & ENVIRONMENTAL STUDIES
University of Brunei Darussalam
3 A LEVELS - GEOGRAPHY, TRAVEL & TOURISM AND SYARIAH
Katok/Sengkurong Sixth Form Centre
Skills
- Microsoft Office
- Customer Service
- Data Entry
- Email Support
- Administrative Support
- Problem-solving
- Multitasking and organization
- Computer skills
- Verbal and written communication
- Decision-making
- Flexibility and adaptability
- Data entry
- Conflict resolution
- Client interaction
- Support services
- Operations support
Languages
Malay
English
Hobbies and Interests
- Running & Hiking
- Futsal/Football
- Fishing & Camping
- RC cars
Personal Information
Identity Card : 01-077919
Date of Birth : 06/14/95
Timeline
Senior Assistant Technical Operation (Helpdesk)
DST Network Sdn Bhd | USMS Sdn Bhd
06.2024 - Current
CALL CENTER EXECUTIVE - IMAGINE CUSTOMER SERVICE
Comquest Sdn Bhd
11.2021 - 04.2023
TECHNICIAN
UNN
03.2021 - 08.2021
DIRECT SALES ASSOCIATE
Kure Oxygen Borneo
06.2019 - 04.2024
3 A LEVELS - GEOGRAPHY, TRAVEL & TOURISM AND SYARIAH
Katok/Sengkurong Sixth Form Centre
BA - GEOGRAPHY AND DEVELOPMENT & ENVIRONMENTAL STUDIES
University of Brunei Darussalam
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