Summary
Overview
Work History
Education
Skills
Languages
Personal Qualities And Leadership
Timeline
Generic
Muhammad Hakim Bin Haji Ahmad

Muhammad Hakim Bin Haji Ahmad

Tutong

Summary

Experienced IT Application Officer with a strong background in application development, technical support, and aviation operations. Skilled in Power Apps, systems integration, and user-centric solutions to improve organizational workflows. Proven ability to analyze business processes and deliver customized application enhancements. Former roles in aircraft operations and passenger services have built a solid foundation in communication, coordination, and problem-solving under pressure. Recognized for being a proactive team player with a commitment to continuous learning and operational excellence.

Overview

14
14
years of professional experience

Work History

IT Application Officer

Royal Brunei Airlines
01.2021 - Current
  • Internal application developer with Power Apps to assist sustainability within the organization
  • Investigate and resolve application-related issues and escalate to vendors when necessary
  • Assist in implementing new software systems or modules
  • Participate in software testing, configuration, and deployment
  • Work with business users to understand their workflows and suggest application-based improvements
  • Customize or configure applications to suit operational needs within compliance boundaries
  • Support integration between various applications

AOG Officer

Royal Brunei Airlines
04.2018 - 01.2021
  • Act as the central point of contact during AOG events
  • Assess AOG requests and prioritize based on operational impact
  • Initiate and coordinate urgent procurement, shipping, or loan of required aircraft parts and equipment

Traffic Assistant

Royal Brunei Airlines
01.2015 - 04.2018
  • Assist passengers during check-in, boarding, and disembarkation
  • Provide information on flight schedules, gates, delays, and airline policies
  • Handle special service requests (e.g., wheelchair assistance, unaccompanied minors)
  • Address passenger concerns and resolve issues professionally

Barista

Starbucks Coffee
04.2014 - 01.2015
  • Provide high-quality customer service and maintain beverage standards
  • Ensure cleanliness and organization of work areas

Attachment - Programmer

Cosmopolitan College of Commerce and Technology
12.2013 - 02.2013
  • Assisted with software and application development projects
  • Supported academic departments with technical needs

Attachment - Human Resources Capacity

DST Group Headquarters
10.2012 - 12.2012
  • Gained exposure to HR policies and administrative processes
  • Provided clerical support to HR team

Technician

Timetech Computer
11.2011 - 05.2012
  • Diagnosed and repaired computer hardware and software issues
  • Supported customers with IT maintenance services

Flu Desk Assistant

Jerudong Park Medical Centre
08.2011 - 09.2011
  • Assisted with registration and information dissemination during the flu campaign

IT Department Volunteer

BridEx 2011
06.2011 - 07.2011
  • Provided technical support during exhibition events
  • Handled basic troubleshooting and system setup

Education

National Diploma - Computer Studies

Cosmopolitan College of Commerce and Technology
03.2014

International Certificate - Computer Studies

Kemuda Institute
10.2010

O’Level Education - undefined

Sekolah Menengah PGGMB Sg Akar
11.2006

Skills

  • Power Apps development
  • SharePoint implementation
  • Task automation solutions
  • Experienced in Java development
  • Experienced in VB development

Languages

English
Malay

Personal Qualities And Leadership

  • Proactive and adaptable team player with a strong sense of initiative and accountability.
  • Excellent interpersonal and communication skills developed through front-line and cross-functional roles.
  • Comfortable working in high-pressure environments, especially in aviation and IT support contexts.
  • Detail-oriented and organized, with a focus on meeting operational goals and timelines.
  • Demonstrated leadership experience through committee involvement and project coordination efforts.
  • Always eager to learn and embrace new challenges to support continuous improvement.

Timeline

IT Application Officer

Royal Brunei Airlines
01.2021 - Current

AOG Officer

Royal Brunei Airlines
04.2018 - 01.2021

Traffic Assistant

Royal Brunei Airlines
01.2015 - 04.2018

Barista

Starbucks Coffee
04.2014 - 01.2015

Attachment - Programmer

Cosmopolitan College of Commerce and Technology
12.2013 - 02.2013

Attachment - Human Resources Capacity

DST Group Headquarters
10.2012 - 12.2012

Technician

Timetech Computer
11.2011 - 05.2012

Flu Desk Assistant

Jerudong Park Medical Centre
08.2011 - 09.2011

IT Department Volunteer

BridEx 2011
06.2011 - 07.2011

International Certificate - Computer Studies

Kemuda Institute

O’Level Education - undefined

Sekolah Menengah PGGMB Sg Akar

National Diploma - Computer Studies

Cosmopolitan College of Commerce and Technology
Muhammad Hakim Bin Haji Ahmad