NADZRI BIN NURUL RUZAINI
No 9, Spg 120-7, Jalan Wasai Limuru RPN Kg Meragang
Summary
Detail-orientated individual with strong decision-making, deadline management, and team review skills. Dedicated to the expansion and enhancement of the organization, possessing proficiency in analysis and aptitude for solving complex issues. Equipped with a wealth of knowledge to lead ongoing improvements through team development, support, and inspiration.
Overview
8
8
years of professional experience
Work History
Human Resource / Supervisor
ANTA Brunei
09.2023 - Current
- Managed team of cashiers, overseeing shift scheduling, performance evaluation, and training to enhance efficiency.
- Successfully resolved intricate customer concerns, rejuvenating faith in store services and products.
- Promoted a collaborative work environment through successful resolution of conflicts among team members.
- Coordinated staff meetings for the purpose of setting goals, recognizing achievements, and resolving concerns.
- Provided guidance and support to staff members, assisting them in reaching company targets through coaching and mentoring in best operational practices.
- Maintained the confidentiality of files and databases while ensuring compliance with data protection regulations.
- Managed on-site operations smoothly during events, swiftly resolving any issues.
- Took charge of inventory oversight, implementing regular stock evaluations and streamlining supply replenishment to achieve target stock levels.
- Provided detailed analyses of sales activity, revenue generation, and market penetration to support senior management decision-making.
- Collaborated with HR to understand job requirements and implemented customized interviewing techniques for accurate candidate selection.
- HR procedures were streamlined to boost productivity and lessen administrative burden.
- Facilitated new hires' onboarding and on-the-job training to strengthen their positional knowledge and skill set.
- Collaborated together with the general manager to organize the workforce, determine personnel requirements, and make sure resources were allocated appropriately.
Courier Delivery Driver (Part-time)
Primax Logistics
08.2023 - 08.2023
- Assisted in loading and unloading of goods, employing proper lifting techniques to avoid injury.
- Negotiated traffic and parking challenges in urban areas to maintain timely delivery commitments.
Service Crew Member / Barista & Kitchen
JULOK @ The Walk
02.2023 - 07.2023
- Ensured a pleasant experience for visitors by providing a friendly and hospitable reception, promoting positive initial interactions.
- Collaborated with the management team to execute effective promotional strategies, resulting in higher sales and acquisition of new customers.
- Provided training on service protocols, Barista skills, cooking techniques, and customer interaction to newly hired team members.
- Maintained financial integrity through proficiently managing payment transactions and ensuring correct change provision at cash registers.
- Optimized customer experiences through consistent delivery of specialized coffee services, fueled by a deep passion and extensive product knowledge.
- Assisted restaurant management by sharing ingredient costs and correct portioning information for pricing.
Human Resources Intern
QAF Brunei
01.2021 - 06.2021
- Assisted in the improvement of employee performance through coordinating performance review processes involving feedback collection and appraisal scheduling.
- Streamlined HR document filing system to ensure easy access and adherence to compliance standards.
- Ensured compliance with company policies by overseeing leave requests and managing absences.
- Utilized Microsoft Excel and Word to ensure prompt and precise completion of all data entry responsibilities in support of smooth HR administration processes.
- Evaluated job applicants through face-to-face, phone-based, and virtual interviews to determine the most qualified candidates.
- Managing their database including Jobcentre, facebook and company whatsapp accounts.
Barista
I Say Yatta!
02.2017 - 05.2017
- Created an assortment of coffee and tea drinks in accordance with specific recipes and presentation guidelines.
- Worked together with kitchen team to ensure seamless coordination of beverage and food orders, resulting in improved service speed and efficiency.
- Led workshops to train new hires on achieving high standards in both coffee preparation techniques and customer service excellence.
Education
Bachelor of Business Administration - Entrepreneurship
University Brunei Darussalam
Brunei Darussalam03.2023
A-Levels -
Meragang Sixth Form
2017
O-Levels -
SOAS College
2015
Skills
- Operations management
- Training and Development
- Stock management
- Scheduling and calendar management
- Human resources best practices
- Interpersonal communication
- Sales techniques
- Customer relations
- Analytical problem solving
- Microsoft skills: Word, Excel, Pont and etc
- Recruitment and selection
- Interviewing techniques
Languages
Malay
First Language
English
Upper Intermediate
B2
Iban
Intermediate
B1
Timeline
Human Resource / Supervisor
ANTA Brunei
09.2023 - Current
Courier Delivery Driver (Part-time)
Primax Logistics
08.2023 - 08.2023
Service Crew Member / Barista & Kitchen
JULOK @ The Walk
02.2023 - 07.2023
Human Resources Intern
QAF Brunei
01.2021 - 06.2021
Barista
I Say Yatta!
02.2017 - 05.2017
A-Levels -
Meragang Sixth Form
O-Levels -
SOAS College
Bachelor of Business Administration - Entrepreneurship
University Brunei Darussalam
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