NORHAFILAH ABDULLAH SALI

· Ensure existing controls related to Card Operations Unit are maintained and strive to continuously tightening controls.

· Ensure prompt and accurate processing of all tasks in the Unit as per agreed timeline stipulated in SLAs; be it card application, card renewal, card replacement, cardholder data maintenance, filing of documentation, embossing of cards, packing of cards and dispatching of cards.

· Audit/evaluate Card Operation Unit activity or function ensuring that the unit is meeting contractual obligations works across functions and internal control procedures and acts as a critical resource in ensuring effective and compliant operations.

· Supervise staff development in Card Operation Unit to ensure effectiveness and efficiency as well as improve and maintain ongoing staff training in respect of new product knowledge and card regulations

· Monitor all new card applications, card renewals and card dispatch to ensure customer satisfaction is at its best.

· Manage the end to end card production process which involves the delivery of the cards to respective branches.

· Manage and control all card maintenance requests like expiration, address modification, billing address, card block due to fraud and loss.

· Play a lead role in all card related system testing for all enhancements and new systems.

· Involved in any card related UAT projects; and Adhoc project.

· Perform monthly card stock count of plastic cards to ensure it is balanced. To ensure sufficient stock for plastic cards/ card embossing stationery and card packing stationery.

· Respond to recommendations from the Internal Audit Department and based on the approval of senior management, implement the recommendations within the timeframe.

· Respond to all card networks instructions, regulations, rules and policies to ensure maximum compliance.

· Report and recommend any changes on the card operation policy and procedures.

· Familiar with Business Object, Flexcube system and Asccend System

· Familiar with Dragoness, Priority Pass, Visa Card and MasterCard

· Providing support to the Manager in various administrative duties.

· Prepare presentations, meeting minutes, agendas and meeting packages

• Reported back to instructor to receive day-to-day tasks and responsibilities.
• Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
• Sorted, organized, and maintained files.
• Delivered clerical support by handling range of routine and special requirements.

· Meeting with clients and present them with the SME products and its related services as and when required.

· Ensure prompt responses to customers' inquiries and immediately notify relevant parties of issues and other concerns.

• Reported back to instructor to receive day-to-day tasks and responsibilities.
• Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
• Sorted, organized, and maintained files.
• Delivered clerical support by handling range of routine and special requirements.

• Reported back to instructor to receive day-to-day tasks and responsibilities.
• Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
• Sorted, organized, and maintained files.
• Interacted with customers by phone, or in-person to provide information.
• Delivered clerical support by handling range of routine and special requirements.