Nur Akmal Haji Serudin
No 36 Spg 201 Jln Jerudong Bandar Seri Begawan
Summary
Has 12 years of experience in customer service including serving customer via phone calls, emails and walk-in customers.
Handling cash and seal the day by day cash collection for bank-in by the end of the business day.
Attend customer inquiry to resolved and informing customer for the closure.
Ability to keep up with the system issue and able to rectify the issue.
Fast learner when given a new task with a minimum supervision.
Ability to take charge when appointed as covering supervisor when supervisor is on leave.
Overview
19
19
years of professional experience
Work History
Promoter.
Natural Health Farm Company
01.2004
- Tasks: Customer Service.
sales assistant
Knox Loft Gift Shop
01.2004
- Tasks: Cashier, sales assistant and prepare daily sales report.
General Clerk
Reishi Enterprise
01.2004 - 01.2005
- Customer Service, Stock Check, Bank-In, Inventory Reports, Sales Summary Report, Issue invoices & daily sales summary report.
Direct Sales Representative
HSBC
01.2007
- Tasks: Customer Service, documentation , sales report, make phone calls to customers.
Purchase Order & Cashier
M.Z Best Services & Trading Co
01.2006 - 01.2007
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Able to memorized codes for item ordered
Customer Service Representative
B.T Forwarding Company
09.2009 - 07.2010
- Customer Service, liaise with immigration for approval, follow up shipment with shipper and consignee, monthly report & filing.
Senior Assistant Call Centre
DSTCom Sdn Bhd
08.2010 - 11.2010
- Answering Calls from customers
Senior Assistant Counter Services
DSTCom Sdn Bhd, DSTCom Counter services
11.2010 - 03.2023
- Attend & liaise with Internal & External Customer
- Attend walk-in customer for bill payment/services including Corporate customers
- Attend customer enquiry via phone calls/ e-mail including Corporate customers
- Attend Vendors for Easi Prepaid collection including counting money received from the vendor
- Closing stock report, stock balance report, vendor daily report
- Counting stocks for DST counters stock and DST Prepaid stocks.
- Daily report / DCCR for DST and Easi Prepaid
- Regularly covering for supervisor on-leave.
- Counting daily collection for seal & bank-in at the end of business day (cash/cheque)
- To ensure the end of the day collection is tally with daily collection report.
- Checking the daily report done by colleagues when i was appointed for covering supervisor on-leave
- Checking the Value Added Services of daily services
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Able to give training to new staffs.
Senior Assistant PDC
DST Com Sdn Bhd
03.2023 - Current
Education
Sayyidina Ali Secondary School
11.2003
Skills
- Have valid class 3 driving license and own transport
- Computer Literate and able to use Microsoft Word and Excel
- Product Features
- Customer Service and Assistance
- Product Demonstration
- Cash Control
- Report Writing
- Product Sales
- Phone Etiquette
- Problem Resolution
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 7 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Trained existing and new staffs in customer service and system training.
- Documented and resolved customer complaints which led to customer satisfaction.
Timeline
Senior Assistant PDC
DST Com Sdn Bhd
03.2023 - Current
Senior Assistant Counter Services
DSTCom Sdn Bhd, DSTCom Counter services
11.2010 - 03.2023
Senior Assistant Call Centre
DSTCom Sdn Bhd
08.2010 - 11.2010
Customer Service Representative
B.T Forwarding Company
09.2009 - 07.2010
Direct Sales Representative
HSBC
01.2007
Purchase Order & Cashier
M.Z Best Services & Trading Co
01.2006 - 01.2007
Promoter.
Natural Health Farm Company
01.2004
sales assistant
Knox Loft Gift Shop
01.2004
General Clerk
Reishi Enterprise
01.2004 - 01.2005
Sayyidina Ali Secondary School
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