Nur Khalisah Binti Hamidon
Bandar Seri Begawan
Summary
Adept at enhancing customer satisfaction and streamlining operations, I leveraged exceptional customer service and efficient cash handling at Boza Remittance to foster trust and loyalty among clients. My collaborative efforts at Jackhan Sdn Bhd improved supply chain performance, showcasing my strong work ethic and professionalism.
Overview
8
8
years of professional experience
Work History
Teller
Boza Remittance
Unit G1, Bangunan Wisma Setia, Jln Pemancha, Bandar Seri Begawan
09.2023 - 06.2024
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Monitored and reported suspicious activity in line with bank security policies.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
- Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
- Maintained friendly and professional customer interactions.
Inventory Controller
Jackhan Sdn Bhd
Salambigar Light Industrial
12.2021 - 03.2022
- Completed physical inventory counts each month.
- Completed daily cycle counts to maintain accuracy of records.
- Conducted periodic cycle counts to maintain up-to-date information on available stock quantities, ensuring optimal order fulfillment rates.
- Collaborated with cross-functional teams to improve overall supply chain performance, resulting in better customer satisfaction.
- Assisted finance department with cost control measures by providing accurate reporting on inventory costs and usage patterns.
- Ensured timely product delivery by closely monitoring lead times and coordinating with suppliers as needed.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Performed data entry and completed proper paperwork.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Coordinated driver dispatch to accomplish daily delivery requirements.
Sales Assistant
Butik Ar-Raudah
Airport Mall
02.2016 - 04.2020
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Communicated orders to vendors, scheduling carriers for pickup if needed.
- Entered, coded and processed vendor invoices and helped track expenses for capitalizations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used in-store system to locate inventory and place special orders for customers.
- Recommended complementary purchases to customers, increasing revenue.
Education
BTEC Level 3 National Diploma In Business - Business
Laksamana College of Business
Roof Top, Plaza Abdul Razak Jalan Laksamana Abdul 08.2018
BTEC Level 2 Certificate In Business - Business
Laksamana College of Business
Roof Top, Plaza Abdul Razak Jalan Laksamana Abdul 02.2017
GCE O'Level -
Sekolah Menengah Pengiran Anak Puteri Hajah Masna
Jalan Utama Mentiri 01.2016
Skills
- Exceptional customer service
- Strong Work Ethic
- Professionalism and Courtesy
- Excellent time management skills
- Positive
- Cash handling and management
- Friendly
- Approachable
- Patience and Empathy
- Customer Relationship Building
Timeline
Teller
Boza Remittance
09.2023 - 06.2024
Inventory Controller
Jackhan Sdn Bhd
12.2021 - 03.2022
Sales Assistant
Butik Ar-Raudah
02.2016 - 04.2020
BTEC Level 3 National Diploma In Business - Business
Laksamana College of Business
BTEC Level 2 Certificate In Business - Business
Laksamana College of Business
GCE O'Level -
Sekolah Menengah Pengiran Anak Puteri Hajah Masna