NURSHEILA BINTI ALI
BANDAR SERI BEGAWAN,BRUNEI DARUSSALAM
Summary
Accomplished professional with extensive expertise in credit card transactions and financial product knowledge, complemented by a strong foundation in retail banking and strategic marketing. Demonstrates proficiency in data analysis, fraud detection, and risk assessment, ensuring compliance with financial regulations while driving sales through effective cross-selling techniques and customer retention strategies. Adept at managing time efficiently and improving processes to achieve targets, leveraging excellent communication skills and interpersonal abilities to enhance customer service experiences. Career goals include advancing within the banking sector to further develop innovative marketing strategies that optimise banking operations.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
Work history
Retail personal banker
Bank Islam Brunei Darussalam
Bandar Seri Begawan, Brunei Darussalam
09.2009 - Current
- Processed transactions swiftly to ensure maximum efficiency during peak periods.
- Ensured customer satisfaction through prompt and courteous service.
- Stayed updated on latest banking trends and regulations to provide accurate information to customers.
- Assisted customers with loan applications, leading to increased lending activity for the branch.
- Improved banking experience by offering personalised advice tailored to each client's needs.
- Prioritised tasks effectively during rush hours, minimising wait times for customers.
- Collaborated efficiently with colleagues to meet targets and maintain high standards of service.
- Maintained a tidy work station, creating an inviting environment for clients.
- Addressed queries regarding online banking services, boosting digital adoption amongst clients.
- Conveyed terms and conditions to applicants to inform about loan rates, repayment requirements and potential actions in case of default.
Education
Higher National Diploma - Business Accounting
COSMOPOLITAN COLLEGE OF BUSINESS AND TECHNOLOGY
Bandar Seri Begawan, Brunei-Muara District 11.2009 - 12.2011
Skills
- Credit card transactions expertise
- Financial product knowledge
- Financial literacy
- Time efficiency management
- Sales-Driven mindset
- Retail banking knowledge
- Data analysis capability
- Strategic marketing understanding
- MS office suite proficiency
- Basic accountancy knowledge
- Target achievement
- Sales reporting and forecasting
- Knowledge of financial regulations
- Excellent communication
- Telephone etiquette
- Cross-selling techniques
- Customer Service
- Interpersonal communication
- Product knowledge
- Time-management
- Banking operations
- Risk assessment proficiency
- Dealing with complaints
- Process Improvement
Languages
English
Elementary
Affiliations
- Movie and Reading
Accomplishments
Received Personal Banker award in 2024 (Target achieved)
Timeline
Higher National Diploma - Business Accounting
COSMOPOLITAN COLLEGE OF BUSINESS AND TECHNOLOGY
11.2009 - 12.2011
Retail personal banker
Bank Islam Brunei Darussalam
09.2009 - Current
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