Nurul Shukriah Hj Ali Rahman
Brunei Muara
Summary
Experienced in Operational wise and dealing with customers with over 15 years of experience in Banking.
Excellent reputation for resolving problems and improving customer satisfaction.
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated Baiduri Bank Group professional with history of meeting company goals utilizing consistent and organized practices.
Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Hardworking and passionate job seeker with strong organizational skills
Ready to help team achieve company goals.
Overview
16
16
years of professional experience
Work History
Supervisor Customer Support Department
Product Management Division
Sumbangsih Beribi
01.2022 - Current
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Exceeded goals through effective task prioritization and great work ethic.
- Used coordination and planning skills to achieve results according to schedule.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Drove operational improvements which resulted in savings and improved profit margins.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed team of 15 employees, overseeing hiring, training, and professional growth of employees.
- Improved operations through consistent hard work and dedication.
- Handled average 250 calls per day to address customer inquiries and concerns.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Adhered to social distancing protocols and wore mask or face shield.
- Developed team communications and information for meetings.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Resolved problems, improved operations and provided exceptional service.
- Collaborated with other department on the customer issue to achieve satisfaction.
Supervisor (Documentation Customer Service)
Documentation Customer Service Department,Baiduri Finance Berhad
Sumbangsih Beribi
05.2021 - 12.2021
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Used Microsoft Word and other software tools to create documents and other communications.
- Developed and maintained courteous and effective working relationships.
- Increased customer satisfaction by resolving [Product or Service] issues.
- Resolved problems, improved operations and provided exceptional service.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked with Prestige customers to understand needs and provide excellent service.
- Exceeded goals through effective task prioritization and great work ethic.
- Met customer needs consistently with knowledgeable and fast service.
- Balanced currency, coins, and checks in cash drawers at ends of shifts and calculated daily transactions using computers, calculators, and adding machines.
- Monitoring blue cards that In and Out
- l Dealing with the vendors on the Assignment and Duplicate Bluecard process
- l Making payments on the claims of the Assignment and Duplicate Bluecard to the vendors
- Monitoring the Key Performance Indicator
- Doing the Risk assessment
- Worked effectively with diverse team to accomplish daily objectives and meet long-term goals.
- Enhanced customer satisfaction with fast by monitoring turn around time
- Updated office files daily and kept records organized.
- Monitoring the CTR by comply with the compliance
- CRS Detachment
Teller Cum Customer Service (Operation Department
Operations Department,Baiduri Finance Berhad
Sumbangsih Beribi
08.2004 - 05.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Provided information regarding charge accounts and loyalty programs.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Examined tellers' reports of daily transactions for accuracy.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Counted cash drawers and made bank deposits.
- Handled various accounting transactions.
Education
No Degree - 1A 3B 1C
SUAMPRIPAD
BATU SATUNo Degree - 5 SPU
SUAMPRIPAD
BATU SATUNo Degree - 1 A LEVEL
SMALHB
BATU SATUNo Degree - 1 CERTIFICATE LCCI iN MEETING
COSMOPOLITAN COLLEGE
AIRPORT MALLNo Degree - GRADE B iN DATA ANALYTIC (UBD C3L)
UBD
RIMBASkills
- Customer support and assistance
- IT department support
- Departmental support
- Customer service support
- Data analysis
- Root Cause Analysis
- Internal Audits
Accomplishments
- Supervised team of 15 staff members.
- Achieved to do the CRS detachment by completing with accuracy and efficiency.
Timeline
Supervisor Customer Support Department
Product Management Division
01.2022 - Current
Supervisor (Documentation Customer Service)
Documentation Customer Service Department,Baiduri Finance Berhad
05.2021 - 12.2021
Teller Cum Customer Service (Operation Department
Operations Department,Baiduri Finance Berhad
08.2004 - 05.2020
No Degree - 1A 3B 1C
SUAMPRIPAD
No Degree - 5 SPU
SUAMPRIPAD
No Degree - 1 A LEVEL
SMALHB
No Degree - 1 CERTIFICATE LCCI iN MEETING
COSMOPOLITAN COLLEGE
No Degree - GRADE B iN DATA ANALYTIC (UBD C3L)
UBD