Rohana Md Salleh
No.17 Spg 153-36 Kg Sinarubai Jln Bengkurong Masin
Summary
Focused and committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships. Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
26
26
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Operation & Admin Manager
THE BETA COMPANY
10.2020 - Current
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Prepared annual budgets with controls to prevent overages.
- Increased profit by streamlining operations.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Identified procedure or process changes required to improve performance and productivity.
- Developed systems to track and log work issues.
- Introduced new methods, practices and systems to reduce turnaround time.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Trained new hires to perform cross-training exercises with experienced workers.
- Led daily, weekly and monthly coaching, counseling and feedback sessions.
- Used accounting software to prepare weekly and monthly financial reports.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Built relationships with vendors to negotiate ideal terms for purchases.
- Reduced downtime in warehouse operations by ensuring reorders were aligned with store sales and backlog.
- Oversaw setup process for new item specifications and new vendor profiles in procurement system.
General Manager
PURE NECTAR BRUNEI
07.2018 - 09.2020
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Prepared annual budgets with controls to prevent overages.
- Identified trends in customer marketplaces to develop valuable solutions.
- Introduced new methods, practices and systems to reduce turnaround time.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Evaluated suppliers to maintain cost controls and improve operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
Sales Manager
GHK MOTORS SDN BHD
05.2015 - 05.2018
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Interpreted sales and pricing policies to departmental personnel and customers.
- Researched competitors' activities and products to uncover new trends
- Established and cultivated solid business relationships with new or existing customers.
- Maintained marketplace visibility marketplace by participating in industry-related and community activities.
- Targeted and prospected for new business through telemarketing, individual creativity and innovation.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Met with clients, delivering presentations and educating on product and service features and offerings.
Mobile Sales Manager
HSBC
02.1996 - 11.2014
- Carried out day-to-day duties accurately and efficiently.
- Developed team communications and information for meetings.
- Led projects and analyzed data to identify opportunities for improvement.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Drove operational improvements which resulted in savings and improved profit margins.
- Identified issues, analyzed information and provided solutions to problems.
- Maintained energy and enthusiasm in fast-paced environment.
- Collaborated with team members to achieve target results.
- Motivated employees through special events and incentive programs.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
- Liaised between multiple business divisions to improve communications.
- Directed job fairs to bring in local talent for long term and seasonal positions.
- Structured compensation and benefits according to market conditions and budget demands.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
Education
Banking Certificate Examination – Islamic Financial Planner -
IBFIM
Malaysia 09.2013 - 03.2014
Pre-National Diploma - Business & Finance
Sultan Saiful Rijal Technical College
Brunei Darussalam 01.1994 - 12.1995
O Level -
PAP Hajah Masna Secondary School
Brunei Darussalam 01.1991 - 11.1994
Skills
Sales processes
Business development and planning
Sales presentations
Staff Management
POS StoreHub expert
Budgeting and forecasting
Cost reduction strategies
Performance Evaluations
Raw materials, packaging and production
Purchasing and procurement
Benefits and compensation management
Personnel recruitment
Accomplishments
- Customer commendation – Received written commendations and THANKS” Award
- Awarded “Best Telephone Service Representative” – almost every Quarter
- HSBC “Oscar” Awards - Recognition received on presentation for “HSBC Global Pillars”
- Awarded “Best Service Staff” in 2008 – was sent to HSBC Sales and Service Conference in
Kuala Lumpur - Awarded “Top Sales Manager – Home Improvement Financing” – 2012 & 2013
- Awarded “Top Sales Manager – Personal Financing” – 2012 & 2013
- Awarded “Top Sales Manager – Credit Card” – 2012 & 2013
- Selected to be a TRAINER for HSBC Call Centre Migration
Timeline
Operation & Admin Manager
THE BETA COMPANY
10.2020 - Current
General Manager
PURE NECTAR BRUNEI
07.2018 - 09.2020
Sales Manager
GHK MOTORS SDN BHD
05.2015 - 05.2018
Banking Certificate Examination – Islamic Financial Planner -
IBFIM
09.2013 - 03.2014
Mobile Sales Manager
HSBC
02.1996 - 11.2014
Pre-National Diploma - Business & Finance
Sultan Saiful Rijal Technical College
01.1994 - 12.1995
O Level -
PAP Hajah Masna Secondary School
01.1991 - 11.1994