Sadam Abdi Mohamed
Mogadishu
Summary
Experienced Internet Support Representative with proven expertise in providing top-notch customer service and technical support. Possess strong problem-solving skills, adept at troubleshooting internet-related issues, and delivering efficient solutions. Known for improving customer satisfaction levels and understanding of complex technical information. Have contributed significantly to team productivity and work environment in previous roles.
Overview
1
1
year of professional experience
Work History
Home Internet Access Support
Somtel
Mogadishu
2024.01 - 2024.09
- Provided technical support and customer service to internet customers via phone, email, and chat.
- Diagnosed and resolved internet connectivity issues for customers in a timely manner.
- Configured routers, modems, access points, and other networking devices.
- Troubleshot network performance problems including latency, packet loss, jitter.
- Performed system upgrades on customer equipment as needed.
- Researched solutions to customer inquiries using available resources.
- Assisted with installation of software applications related to the internet services provided by the company.
Teacher
Said private Schools
Mogadishu
2023.12 - 2024.09
- Developed and implemented lesson plans based on curriculum objectives.
- Assessed student performance through tests, quizzes, and other assessments.
- Instructed students in academic subjects such as math, science, language arts, social studies, and history.
Electric Technician Support
Beco
Mogadishu
2023.05 - 2024.08
- Make access to electricity in homes.
- Optimized electrical problem-solving abilities.
- Installed, maintained, and repaired electrical control, wiring, and lighting systems.
- Performed general electrical maintenance on industrial machinery and equipment.
- Tested electrical systems to ensure proper functioning.
- Diagnosed malfunctioning systems, apparatus, and components using test equipment.
- Ensured safety of personnel by following all safety protocols and procedures when working with electricity.
Education
High School Diploma -
S.Y.L Primary $ Secondary School
Mogadishu-banadir2022-05
Associate of Science - English & Scientific Subjects
Sacid Private School
Mogadishu-banadir2021-02
Skills
- Social Media Monitoring
- AC and DC motors
- Power Distribution
- Electrical Installation
- Network Security
- Equipment Configuration
- Reliability
- Multitasking
- Team Collaboration
Languages
somali
First Language
English
Intermediate (B1)
B1
Arabic
Elementary (A2)
A2
Timeline
Home Internet Access Support
Somtel
2024.01 - 2024.09
Teacher
Said private Schools
2023.12 - 2024.09
Electric Technician Support
Beco
2023.05 - 2024.08
High School Diploma -
S.Y.L Primary $ Secondary School
Associate of Science - English & Scientific Subjects
Sacid Private School