Summary
Overview
Work History
Education
Skills
Talk multiple languages
Timeline
Generic
SITI KATIJAH HAJI SAHAK

SITI KATIJAH HAJI SAHAK

Customer Care Representative
BSB,Brunei Muara

Summary

I'm a fast learner and able to work under pressure. I'm been working as a supervisor at bakery shops for 5 years in 2000 untill 2006. Work with Bmobile for 5 years from 2007 till 2012 and become supervisor for 3 years in Bmobile and 3 years as supervisor in progresif cellular until 2017. During my supervised I managed to handle headquarters branch at beribi without manager for 1 year and 2 months period then transfer to mall branch as a supervisor.

Overview

17
17
years of professional experience
1
1
Language

Work History

Customer Care Representative

CEC
BSB
07.2007 - Current
  • Assisted call-in customers with questions and orders.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Contributed to team success, consistently achieving call center performance metrics.
  • Navigated multiple computer systems and applications to find information.
  • Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
  • Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
  • Maintained and managed customer files and databases.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Analyzed customer feedback for process improvements to achieve long-term business objectives.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
  • Communicated with clients regarding account services, statements, and balances.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Logged call information and solutions provided into internal database.

Education

None -

SMJA School
BSB

Skills

  • Custom order management

  • Billing coordination

  • Customer Relationship Management

Talk multiple languages

I also fluent in Tagalog (Philippines language), little of Chinese language, very Little in Thailand language and little of Hindi.

Timeline

Customer Care Representative

CEC
07.2007 - Current

None -

SMJA School
SITI KATIJAH HAJI SAHAKCustomer Care Representative