SITI KATIJAH HAJI SAHAK
Customer Care Representative
BSB,Brunei Muara
Summary
I'm a fast learner and able to work under pressure. I'm been working as a supervisor at bakery shops for 5 years in 2000 untill 2006. Work with Bmobile for 5 years from 2007 till 2012 and become supervisor for 3 years in Bmobile and 3 years as supervisor in progresif cellular until 2017. During my supervised I managed to handle headquarters branch at beribi without manager for 1 year and 2 months period then transfer to mall branch as a supervisor.
Overview
17
17
years of professional experience
1
1
Language
Work History
Customer Care Representative
CEC
BSB
07.2007 - Current
- Assisted call-in customers with questions and orders.
- Managed high call volume with exceptional professionalism and efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Contributed to team success, consistently achieving call center performance metrics.
- Navigated multiple computer systems and applications to find information.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
- Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
- Maintained and managed customer files and databases.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Analyzed customer feedback for process improvements to achieve long-term business objectives.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Communicated with clients regarding account services, statements, and balances.
- Resolved concerns with products or services to help with retention and drive sales.
- Logged call information and solutions provided into internal database.
Education
None -
SMJA School
BSBSkills
Custom order management
Billing coordination
Customer Relationship Management
Talk multiple languages
I also fluent in Tagalog (Philippines language), little of Chinese language, very Little in Thailand language and little of Hindi.
Timeline
Customer Care Representative
CEC
07.2007 - Current
None -
SMJA School
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