SITI NORHAWA ROSLIE
Kuala Belait
Summary
Analytical, detail-oriented professional with 11 years of extensive experience in providing exceptional customer service, administering customer transactions, and promoting company offerings in the banking industry.
Developed strong customer service and financial transaction management skills in high-volume banking environment. Demonstrated ability to handle cash, process transactions accurately, and resolve customer inquiries efficiently. Seeking to transition into new field where these skills can drive positive outcomes and support organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
BIBD
11.2023 - Current
- Attend opening account for personal and company, investment, zakat and other banking services
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
Senior Services Ambassador
BIBD
10.2021 - 10.2023
- Assisted customers with problem-solving by offering guidance on products or services relevant to their needs.
- Served customers in a friendly and professional manner and maintained high level of service for every transaction
- Maintained knowledge of current promotions and product features.
Services Ambassador
BIBD
01.2017 - 09.2021
- Attend customer for collection of Debit and credit card, cheque book collection and request bank statement
- Understanding the needs of customers and advising appropriate products
- Validate and checking the payroll listing before process by Payroll Team
Teller
BIBD
09.2013 - 12.2016
- Dealing with a large number of customers on a daily basis
- Processing transactions such as withdrawals, deposit, cheque transaction and wire transfer
- Ensuring that the tills balance up at the end of the day
- Performing daily ATM, CDM replenishment and balancing
- Volunteered to work additional shifts to alleviate staff shortages during holiday and busy time
Education
International Advanced Diploma - Computing
Kemuda Institute
09.2013
Sixth Form -
Sekolah Menengah Sayyidina Ali
12.2010
Secondary School -
Sekolah Menengah PJN Pg Hj Abu Bakar
Mumong, Kuala Belait12.2008
Primary School -
Sekolah Rendah PSJ Pg Abd Momin
12.2002
Skills
- Communication skills
- Customer service
- Good literacy and numeracy skills
- Customer engagement
- Strong work ethic
- Computer literacy
- Ability to work under pressure
- Cash Handling
Certification
- RISE Certificate of Service Recognition
- Think Big
- Teller Academy Programme
- Teller Duties and Skills Workshop
- The HSBC Young Entrepreneur Challenge, 2012
- First Aid and Basic Life Support
- Study Visit at Kuala Belait Court
- Kursus Penerapan dan Peningkatan Akhlak Pelajar
- Bicarawara Falsafah Negara
- Study visit at Maktab Perguruan Ugama
- Study visit at BSB Shariah Court
- Kursus Fardhu Kifayah
- Prefect Sixth Form
- Prefect Secondary School, 2003 until 2007
- Prefect Sekolah Ugama
- O'level Certificate
- A'level Certificate
- NCC International Advances Diploma in Computing
Languages
Malay
Native or Bilingual
English
Professional Working
Personal Information
- Date of Birth: 06/04/90
- Gender: Female
- Nationality: Brunei
Timeline
Customer Service Representative
BIBD
11.2023 - Current
Senior Services Ambassador
BIBD
10.2021 - 10.2023
Services Ambassador
BIBD
01.2017 - 09.2021
Teller
BIBD
09.2013 - 12.2016
Sixth Form -
Sekolah Menengah Sayyidina Ali
Secondary School -
Sekolah Menengah PJN Pg Hj Abu Bakar
Primary School -
Sekolah Rendah PSJ Pg Abd Momin
International Advanced Diploma - Computing
Kemuda Institute
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