Suzanah Haji Ja'afar

Current Role: Branch Manager for Tanjung Bunut Branch (Nov 2023 - Present)

Previous Roles: Assistant Head of Branches under Branch Management Unit (July 2022 - Nov 2023) and Branch Manager for Kuala Belait Branch.

Tasks and Responsibilities

• Managing the Branch's daily operations.
• Assisted the Head Of Branches in managing and overseeing all branches daily operations.
• Experienced in managing a wide range of responsibilities for multiple branches.
• Handled staff matters, and branch issues, facilitating effective communication between branches and various departments and stakeholders on any matters related to branch operations, including products and services, and staff training matters.
• Provide advice, and clarifications in discussions with all branches or for any matter that requires immediate attention.
• Supervised and looked after the Branch Management Unit team and all branch staff.
• Assessed and involved in the performance appraisals and the evaluation process for all branch staff.
• Ensure adherence to regulatory requirements, internal policies, and procedures.
• Led the project team, related to the branch, such as system migrations, user acceptance testing, and system updates.
• Prepared and presented reports to the Head of Retail that provided insights into the branch's progression, besides preparing the summary reports and presentations for the management.
• Performed and reconciled bank statements, general ledger, bank accounts, and debit and credit card records, and identified, found a resolution for, and corrected any discrepancies and errors to ensure the accuracy of financial and information records.
• Reconciled bank accounts and financial statements, resulting in the identification and resolution of discrepancies and errors.
• Led investigations into workplace accidents and incidents and provided recommendations to prevent future incidents.
• Investigated incidents, collected evidence, and documented findings to identify root causes and prevent future incidents.
• Coordinated with multiple departments to ensure the successful completion of projects on time and within budget.
• Collaborated with team members to ensure efficient workflow and timely completion of projects.
• Built and maintained relationships with key stakeholders to ensure projects were aligned with business goals.
• Managed branch operations, including scheduling staff and coordinating customer visits.
• Developed and implemented a branch reporting system to keep track of and assess branch performance for effective data presentation when management requested it.
• Led monthly or adhoc branch meetings to ensure all members were on track with any updates and to meet any assigned project/task deadlines.
• Reviewed and approved all staff leave applications, ensuring staff availability, branch staff sufficiency, leave information's accuracy, and compliance with company policies.
• Handled customer complaints and disputes in a timely manner.
• Proactively identified and resolved any customer complaints or disputes and implemented preventive measures to avoid similar issues in the future
• Participated in road shows and events to promote products and services, planned and managed the branch resources and the after-event processes.

• Responsible for creating and executing public relations strategies to effectively communicate the organization's mission, values, and accomplishments to various stakeholders, such as the media, clients, and the general public.
• Gathered, organized, updated, and provided information on the organization's current initiatives, maintenance, and work progress to the Heads.
• Visited, inspected work areas to verify progress and work done.
• Communicated with other departments for any related matters.

• Processed a wide variety of retail banking transactions for personal and commercial customers.
• Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
• Provided customer service, balanced cash drawers, and promoted bank products and services.

• Contract Employment under Jurainah bte Mohammad Gen Trading Company.
• Reviewed and checked the accuracy and completeness of documents, invoices, quotations, service reports, and claims before proceeding with payments.
• Communicated with Buyers from other departments about any discrepancies in the documents, files, records, and other documents to obtain information and confirmation.
• Submitted completed documents to Officer for approval for payment.