Proven track record at Bank Islam Brunei Darussalam, enhancing operational efficiency and client acquisition by streamlining processes and fostering key stakeholder relationships. Excelled in teamwork and organization, significantly improving collaboration and service delivery. Achieved measurable success in mentoring and strategic planning, embodying flexibility and a results-driven approach.
Hi, I’m
Aqilah Hussin
28, Spg 842-68-15-49, Kg Jangsak,Brunei Muara
Summary
Overview
12
years of professional experience
1
Certification
Work History
Bank Islam Brunei Darussalam
Retention Officer
10.2019 - 07.2023
Job overview
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Improved department efficiency by streamlining and implementing policies and processes.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Bank Islam Brunei Darussalam
Client Acquisition Agent
01.2015 - 09.2019
Job overview
- Increased client acquisition rates by conducting thorough market research and identifying potential leads.
- Provided exceptional customer service, addressing inquiries promptly and ensuring client satisfaction throughout the entire acquisition process.
- Collaborated with cross-functional teams to ensure seamless onboarding of new clients and successful project execution.
- Established contract parameters and finalized paperwork to cement relationships.
- Conducted regular follow-ups with potential clients to maintain engagement and ensure timely conversions.
Bank Islam Brunei Darussalam
Personal Banker
01.2012 - 12.2014
Job overview
- Cross-sold bank products and services to meet customer needs and provide options.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Promoted financial products by maintaining excellent service offering knowledge.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Education
Sekolah Tinggi Perempuan Raja IsteriBandar Seri Begawan
University Overview
Skills
Organization and Time Management
Languages
Malay
Upper intermediate (B2)
English
Intermediate (B1)
Certification
Islamic Financial Planner
Timeline
Retention Officer
Bank Islam Brunei Darussalam
10.2019 - 07.2023
Islamic Financial Planner
06-2017
Client Acquisition Agent
Bank Islam Brunei Darussalam
01.2015 - 09.2019
Personal Banker
Bank Islam Brunei Darussalam
01.2012 - 12.2014
Sekolah Tinggi Perempuan Raja Isteri
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