Stephanie Tumlos
BARISTA MANAGER
Brunei Darussalam
Summary
Dynamic leader with proven expertise in customer service and espresso machine operation, honed at Coffee Bean & Tea Leaf. Excelled in enhancing customer satisfaction and loyalty through exceptional service and cleanliness. Skilled in adaptability and effective communication, significantly improving team efficiency and workflow processes. Demonstrated excellence in health and safety compliance, driving repeat business and maintaining high standards.
Overview
14
14
years of professional experience
Work History
Barista Manager
COFFEE BEAN AND TEA LEAF
06.2017 - Current
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming environment.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Resolved customer concerns promptly and professionally, ensuring continued patronage and loyalty to the brand.
- Increased efficiency in order fulfillment with improved workflow processes that reduced wait times for customers.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Monitored customer feedback to improve barista performance and customer service.
- Ensured smooth transitions during shift changes with clear communication and thorough handover procedures.
- Elevated overall store atmosphere with attention to detail in visual merchandising displays that showcased featured products effectively.
Passenger Service Supervisor
Miascor Holdings
04.2013 - 04.2017
- Monitored security and maintained operational protocols.
- Oversaw ticketing, gate and ramp services.
- Promoted a culture of teamwork among staff members by organizing team-building activities and encouraging open communication within the workplace.
- Resolved escalated customer issues in a professional manner, resulting in increased loyalty from satisfied clients.
- Coordinated timely departures by effectively communicating with gate agents, flight crews, and ground personnel.
- Assisted passengers with special needs or requests, providing personalized attention to ensure their comfort during travel.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Prepared detailed passenger manifests and other reports to meet organizational needs.
Barista Trainee
Coffee Bean & Tea Leaf
09.2010 - 12.2012
- Prepared specialty beverages according to specific requests from clients, showcasing adaptability and attention to detail.
- Developed strong rapport with customers, fostering repeat business and loyalty to the establishment.
- Enhanced team efficiency by assisting with inventory management and restocking supplies as needed.
- Exceeded expectations in multitasking, managing simultaneous drink orders and customer interactions while maintaining a fast-paced work environment.
- Improved customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
ROYAL BANQUET SERVER (PART TIME)
Hyatt
07.2010 - 07.2010
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
Education
Bachelor of Science - Tourism
PATTS COLLEGE OF AERONAUTICS
PARANAQUE CITY04-2010
Skills
- Customer service
- Cleanliness and organization
- Health and safety compliance
- Adaptability and flexibility
- Hand-crafted drink recipes
- Effective communication
- Policies and procedures implementation
- Shop opening and closing
- Complaint handling
- Espresso machine operation
- Latte art expertise
- Time management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Barista Manager
COFFEE BEAN AND TEA LEAF
06.2017 - Current
Passenger Service Supervisor
Miascor Holdings
04.2013 - 04.2017
Barista Trainee
Coffee Bean & Tea Leaf
09.2010 - 12.2012
ROYAL BANQUET SERVER (PART TIME)
Hyatt
07.2010 - 07.2010
Bachelor of Science - Tourism
PATTS COLLEGE OF AERONAUTICS
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